PRIVACY POLICY

This privacy notice is to let you know how Sure Finance promises to look after your personal information. This includes what you tell us about yourself, what we learn by having you as a customer, and the choices you give us about what marketing you want us to send you. This notice explains how we do this and tells you about your privacy rights.

OUR PRIVACY PROMISE

We promise:

• To keep your data safe and private.
• Not to sell your data.
• To give you ways to manage and review your marketing choices at any time.

WHO ARE WE?

Sure Finance is trading names of The Hub Branding Consultancy Ltd. Sure Finance are authorised and regulated by the Financial Conduct Authority to arrange consumer credit, FCA Firm Reference Number 816876. You can if you wish check this on the financial services register, by visiting the Financial Conduct Authority’s website – click here.

If you would like additional information about how your personal data is used please write to us at the above address or call 0141 846 4826.

WHY DO WE COLLECT PERSONAL DATA?

Our legal basis for processing your personal data is the legitimate interest of Sure Finance and the third parties that we will disclose your information to in order to provide you with a quote or arrange a finance agreement.

Processing is necessary as our decisions and those of our lenders depend upon each customer’s individual circumstances and credit history. The data we ask you to provide is required data and without it we cannot proceed with your application.

WHERE DO WE COLLECT PERSONAL DATA FROM?

We may collect personal information about you (or your business):

• When you complete an application on our website.
• When you speak to one of our staff over the phone or in person.

HOW DO WE USE YOUR PERSONAL DATA?

We may use your personal information to:

• Ascertain the suitability of our products and services to your requirements.
• Consult credit reference agencies regarding your credit history.
• Keep our records up to date, working out which of our products and services may interest you and telling you about them.
• Conduct market research including requesting customer reviews.

WHO DO WE SHARE PERSONAL DATA WITH?

We are very careful with the handling of your personal information. We will never sell your personal information or pass it onto a third party without legitimate interest. We may pass your personal information to:

• Lenders or brokers we think may provide you with a finance product.
• Law enforcement agencies in connection with any investigation.
• We may also share your personal information if the make-up of Sure Finance changes in the future.

Lenders may use your personal data for statistical analysis and analytics regardless of whether the applicant takes up a loan with them or not.

We may choose to sell, transfer, or merge parts of our business, or our assets. Or we may seek to acquire other businesses or merge with them.

During any such process, we may share your data with other parties. We’ll only do this if they agree to keep your data safe and private.

If the change to our company happens, then other parties may use your data in the same way as set out in this notice.

HOW LONG WILL WE STORE PERSONAL DATA FOR?

Personal data will be securely stored for a set period, this is necessary to fulfil our legal obligations and the legitimate interests of our business. We may keep your data for one of these reasons:

• Accuracy – To respond to any questions or complaints.
• Customer consideration – To show that we treated you fairly.
• Legality – To maintain records according to rules that apply to us.
• Anti-fraud & money laundering – To assist our underwriters to identify illegal actions.
• Data security – To keep your personal data secure always.

All personal data received will be kept securely for six years. Should you take out a finance agreement via our services, we’ll retain your data for a period of six years plus the term of the loan.

HOW TO GET A COPY OF YOUR PERSONAL DATA

You are able to request a copy of your personal data we hold on file by simply calling 0141 846 4826. Alternatively, email us directly on info@sureleisurefinance.co.uk

ACCURACY OF YOUR PERSONAL DATA

Please complete all applications and communications with us with accurate information. If you think that personal data we hold about you is incorrect or incomplete please contact us, we will take reasonable steps to check it and correct accordingly.

YOUR RIGHT TO BE FORGOTTEN

You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’.

There may be legal or other reasons (legitimate interest) why we need to keep or use your data. But please tell us if you think that we should not be using it.

WITHDRAW YOUR CONSENT TO MARKETING

From time to time we may contact you with information about products or services we feel would be of interest to you. If you would prefer not to receive this information please let us know by simply by calling 0141 846 4826 or writing to Sure Finance, 89 Seaward Street, Glasgow, G41 1HJ. Alternatively, email us directly on info@sureleisurefinance.co.uk

COMPLAINTS

If you wish to raise a complaint with regards to how we have handled your personal data, you can contact us to have the matter investigated: please e-mail info@sureleisurefinance.co.uk or call 0141 846 4826.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office. You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF